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Customer Innovation

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My beef with boards

I am a burger lover from way back. Not the global-fast-food-chain type of burger but full, messy fish-and-chip-shop burgers. Long sun-kissed days on the beaches …

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“Most Lean service programmes don’t deliver much value to the customer”

Examining the evidence shows that Lean has a way to go to enable customer-centricity I once made this statement to a group of Lean Six …

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Is management consultancy a waste of money?

Not if you link it to performance outcomes There’s an old management cliché that goes something like “50% of my marketing spend is wasted but …

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Leadership

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5 things I wish I’d known before becoming a leader

In a coaching session a client they asked me, “what were the main things I wish I’d known that would have helped me become a …

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Leadership

6 Things People Want From A Leader

If you ask five people what leadership is, you will probably get six different answers. Everyone seems to have a different view. Some of which …

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Leadership

Dealing with dead cats

The “dead cat” strategy – dropping an outrageous or provocative topic into the conversation to divert attention away from a difficult subject you don’t want …

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Entrepreneurial Thinking

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How an entrepreneur grew his business from $168 to $168M

I was a little depressed after a colleague told me about a CEO that had fired several people because they used an outdated procedure. Unfortunately, …

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5 lessons from climbing a mountain

Two weeks ago I climbed Mount Snowdon to raise funds for a local school. At 1,085m it’s the highest mountain in England and Wales. It’s …

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5 things I learned in 5 months as an Entrepreneur

The life of an entrepreneur is different every day, but the one thing that remains the same is that we are always learning. These are …

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