In addition to our bespoke, tailored signature & role specific certification programmes, we provide a number of multi-level training & certification programmes spanning across the following categories:









JOURNEY MAPPING & PROCESS ALIGNMENT
RESEARCH, VOC & INSIGHT
DESIGN THINKING & INNOVATION
CUSTOMER STRATEGY
KPI’S & GOVERNANCE
BUSINESS CASE, ROI & ROADMAP
IMPLEMENTATION & CHANGE MGT
PEOPLE, CULTURE & ENGAGEMENT
AGILE TECHNOLOGY ALIGNMENT
INFLUENCING & SELLING CHANGE
RECOGNITION & PROMOTION
CUSTOMER-CENTRED LEADERSHIP

These are ‘best to next’ practice, internationally recognised Certifications aligned specifically to local needs.
We provide Arabic & English Workshops. Case studies are local and international.
Learning styles are flexible and can be paced according to experience & appetite.






COLLABORATIVE APPROACH
All in-house programmes can be tailored to your specific needs. Topic scope, approach, case studies, exercises can be amended to suit needs, background and learning style.
IN-HOUSE OPTIONS
- Workshops built to specific requirements
- Arabic or English language
- Company specific workshop exercises
- Case studies by geography and industry
- Flexible NavigateCX Portal support
- Fully certified programmes
- Sessions can be recorded & edited to needs
- Pace and delivery adapted to learning style
TRAINING FORMATS
- WORKSHOPS & BOOTCAMPS
- EXTENDED PROGRAMMES
- IN-PERSON, ON-DEMAND OR LIVE ONLINE
“Best practice is your starting point, not your end goal. We believe in creating, next-practice, breakthrough innovation”
Charles Bennett & Hassan Mohammad, Co-founders