Our Certified
Training Programmes

In addition to our bespoke, tailored signature & role specific certification programmes, we provide a number of multi-level training & certification programmes spanning across the following categories:

Customer Experience
Customer Services
Patient Experience
Service Design Innovation
User Experience Design
Employee Experience
Role Specific CX Courses
Signature Programmes
CCXP Preparation
12 CXSA COMPETENCIES

JOURNEY MAPPING & PROCESS ALIGNMENT

RESEARCH, VOC & INSIGHT

DESIGN THINKING & INNOVATION

CUSTOMER STRATEGY

KPI’S & GOVERNANCE

BUSINESS CASE, ROI & ROADMAP

IMPLEMENTATION & CHANGE MGT

PEOPLE, CULTURE & ENGAGEMENT

AGILE TECHNOLOGY ALIGNMENT

INFLUENCING & SELLING CHANGE

RECOGNITION & PROMOTION

CUSTOMER-CENTRED LEADERSHIP

CXSA Curriculum Summary
ALIGNED TO NEEDS OF GCC

These are ‘best to next’ practice, internationally recognised Certifications aligned specifically to local needs.

We provide Arabic & English Workshops. Case studies are local and international.

Learning styles are flexible and can be paced according to experience & appetite.

WAYS OF WORKING WITH YOU

COLLABORATIVE APPROACH

All in-house programmes can be tailored to your specific needs. Topic scope, approach, case studies, exercises can be amended to suit needs, background and learning style.

IN-HOUSE OPTIONS

  • Workshops built to specific requirements
  • Arabic or English language
  • Company specific workshop exercises
  • Case studies by geography and industry
  • Flexible NavigateCX Portal support
  • Fully certified programmes
  • Sessions can be recorded & edited to needs
  • Pace and delivery adapted to learning style

TRAINING FORMATS

  • WORKSHOPS & BOOTCAMPS
  • EXTENDED PROGRAMMES
  • IN-PERSON, ON-DEMAND OR LIVE ONLINE

“Best practice is your starting point, not your end goal. We believe in creating, next-practice, breakthrough innovation”

Charles Bennett & Hassan Mohammad, Co-founders