Are Women Better at Customer Experience than Men?
It's time for a bit of positive discrimination I was talking to Gordon Tredgold (our Leadership expert) about the implications of International Women’s Day and two things struck us. Firstly,…
Stop starting with the problem statement – it misses so much opportunity!
The problem statement is the WRONG starting place for so many projects. We do it in our everyday business life as naturally as breathing - in fact it is deeply…
Thinking outside the box – the basis of innovative thinking
To get an understanding of customer outcomes, learn to think divergently We have all used the term “Thinking Outside the Box” at some stage. I knew a few people who…
The future for the high street may be hugely brighter – if companies change
Howard Schultz, executive chairman for Starbucks may have predicted even more than he realised when he said, “You walk into a store, whatever it is, and if there is a…
Traffic – a massive problem for some but a brilliant opportunity for one innovative company
I first visited Jakarta twenty years ago. Hot – often unbearably, noisy, sometimes smelly, but balanced by a dynamic vibrancy, plenty to do, nice people and a rich culture. The…
How local companies are helping make Asheville the healthiest city in the USA
Have you heard of Asheville? Not too many on the European side of the Atlantic have. It is a relatively small city of less than 90,000 people, nestling between the…
The case for the government to bail out Carillion
As Carillion went into “apparent” liquidation at the beginning of this week, everyone assumed that Carillion was operating a completely broken business model and the company was a victim of…
Getting to the MEAT of the problem with Carillion
The Carillion business model has always been flawed and the cracks in it have been there for all to see for quite a long time. The share price dropped after…
Is greed still good? Lessons from cryptocurrency trading
“Greed is right, greed works. Greed clarifies, cuts through, and captures the essence of the evolutionary spirit.” Doesn’t it? It's 30 years since Michael Douglas uttered those famous words in…
Tiny bookshop in a tiny town now branching into Asia
Thinking differently is within all of us By rights Wigtown should barely exist. It’s a tiny little town of barely 1,000 people in the west of Scotland. The original main…