Welcome to The Next Ten Years
Hello there! Welcome to the first edition of a business publication that we hope you will come back to again and again. A group of innovators and thought leaders have…
Pret a Manger – A Great Customer Brand with a Potentially Uncertain Future!
So much of Pret's history has been steeped in a customer-first tradition. It is reporting best-ever business results. Every indicator shouts "success". So why does this great brand face a…
Tesco – blue sky times ahead or in the eye of the hurricane?
Great news for Tesco. They are reporting best-ever sales growth at the end of last quarter for more than 5 years. With Christmas sales above expectation, their company is excited…
JDSports – Bucking the trend and creating massive growth with average customer experience and a declining market
People don’t want to go into stores any longer and, for the vast majority, “in-store” sales are in decline. Online shopping is the only area that is showing growth. Helen…
Try this Customer Innovation technique
I promise in my workshops that I can teach people how to innovate. Really? Is this possible or is this simply a set of techniques that create some different results,…
People Feet Journey Quote Shoes Passion Selfie
Explaining your company background – the often missed sales opportunity
How often have you sat down and listened to a sales person introduce their company? How did you feel at the time? a) Mildly Interested? b) Yeah, yeah – can…
An entrepreneurial tip I learnt from a stock market trader
I have taken up a new pastime. A few months ago, I started to become interested in day trading. I am finding the learning curve immensely satisfying. Every day I…