OmniServ: customer care in action
The new WHILL wheelchair enhances the experience for airport passengers. Photo courtesy of OmniServ

OmniServ: customer care in action

Treat customers as humans and operational challenges will reduce When BBC correspondent Frank Gardner recently publicised his 100-minute wait for his wheelchair to arrive from the hold to the gate…

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Customer Experience in Healthcare – How Bupa Arabia has created extraordinary performance growth using customer innovation principles

“World-class” is a term that should only be used for those companies that perform way above the norm. When you drill down to what “world-class” companies do differently, the logic…

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