Skip to content
CXSA Middle East
  • Home
  • Academy
  • What we do
  • Insights
  • Who we are
  • Get in touch

Top Picks

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

Author

READ ARTICLE

Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

All articles

Read more about the article Applying journey analysis to determine the impact of an ERP merge

Applying journey analysis to determine the impact of an ERP merge

  • Post author:Michelle Badenhorst
  • Post published:January 23, 2020
  • Post category:Article/Customer Experience

I was recently asked to join an ERP merge project as my client was concerned that they didn’t have sufficient and appropriate change management and program governance in place. The…

Continue ReadingApplying journey analysis to determine the impact of an ERP merge
Close Menu