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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Trust, Collaboration & Accountability: Building team relationships that improve performance

Trust, Collaboration & Accountability: Building team relationships that improve performance

  • Post author:Rosa Antonia Carrillo
  • Post published:February 28, 2020
  • Post category:Article/Leadership

At the executive level, a leader's ability to build an effective team is probably the most important competence in the current marketplace. In reality it is the most important competence…

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Read more about the article Employee Engagement: Simple but not easy
Businesswoman Addressing Meeting Around Boardroom Table

Employee Engagement: Simple but not easy

  • Post author:Rosa Antonia Carrillo
  • Post published:February 22, 2020
  • Post category:Article/Leadership

Have you ever been to a motivational lecture for self improvement, and said to yourself, "She makes it sound to easy." Then you get home, and it's oh, so hard.…

Continue ReadingEmployee Engagement: Simple but not easy
Read more about the article Measuring the virtue of entrepreneurship-dependent economic growth in the modern world

Measuring the virtue of entrepreneurship-dependent economic growth in the modern world

  • Post author:Gordon Tredgold
  • Post published:September 10, 2019
  • Post category:Article/Entrepreneurialism

Many brave youngsters have stepped in as entrepreneurs in the market to build their own path with the idea of flourishing their country with the innovative wave of entrepreneurship which…

Continue ReadingMeasuring the virtue of entrepreneurship-dependent economic growth in the modern world
Read more about the article The original ideas man
Nobel Museum -Stockholm (Image credit: Jarkko Manty via Pixabay)

The original ideas man

  • Post author:Kym Hamer
  • Post published:June 23, 2019
  • Post category:Article

This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in the heart of the old…

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Read more about the article Voice of Customer and Big Data will never be your key differentiator!

Voice of Customer and Big Data will never be your key differentiator!

  • Post author:Charles Bennett
  • Post published:June 4, 2018
  • Post category:Customer Innovation

You may get insight but don’t expect to innovate How are you getting insight on your customers that is deeper than your competitors? How well is it working? Are these…

Continue ReadingVoice of Customer and Big Data will never be your key differentiator!
Read more about the article Does mindfulness have a place in business?

Does mindfulness have a place in business?

  • Post author:Guest Contributor
  • Post published:May 22, 2018
  • Post category:Leadership

If you want to be a better leader, the answer is yes According to Google, which offers employees a course on mindfulness meditation, and Lululemon, a company that keeps a Director of…

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Read more about the article Healthcare lessons from other industries: easy access to a doctor

Healthcare lessons from other industries: easy access to a doctor

  • Post author:Haytham Soliman
  • Post published:May 4, 2018
  • Post category:Customer Innovation

Health services should put patient convenience first “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The…

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Read more about the article Speeding up innovation in the call centre
Communication Analytics Information Innovation

Speeding up innovation in the call centre

  • Post author:Charles Bennett
  • Post published:March 8, 2018
  • Post category:Customer Innovation

Suppliers can help speed up innovation in the call centre by changing their “sales battleground” When a customer wants to communicate or receive service from a brand, the expectation of…

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Read more about the article What every CEO must know about disruption

What every CEO must know about disruption

  • Post author:Gordon Tredgold
  • Post published:January 25, 2018
  • Post category:Entrepreneurialism

The first thing to remember about disruption is that it's a two-way street. Either you are the disrupter, or you are being disrupted. This means I mean that if you aren't…

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Read more about the article Drink like a girl? 1.25 billion bottles later…
Drink Chocolate Coctail

Drink like a girl? 1.25 billion bottles later…

  • Post author:Nick Bush
  • Post published:January 18, 2018
  • Post category:Case Study/Entrepreneurialism

Thanks to a post on LinkedIn by Tom Goodwin I got a real taste of how innovation happens. In this case the taste is cream, chocolate and more than a…

Continue ReadingDrink like a girl? 1.25 billion bottles later…
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