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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article The boring stuff… and why it’s really important

The boring stuff… and why it’s really important

  • Post author:Nick Bush
  • Post published:January 4, 2020
  • Post category:Video

In this short – and hopefully not boring – video I offer a cure for what could be termed “Founders Syndrome” – a focus on the core mission and purpose…

Continue ReadingThe boring stuff… and why it’s really important
Read more about the article Traffic – a massive problem for some but a brilliant opportunity for one innovative company

Traffic – a massive problem for some but a brilliant opportunity for one innovative company

  • Post author:Charles Bennett
  • Post published:February 2, 2018
  • Post category:Customer Innovation

I first visited Jakarta twenty years ago. Hot – often unbearably, noisy, sometimes smelly, but balanced by a dynamic vibrancy, plenty to do, nice people and a rich culture. The…

Continue ReadingTraffic – a massive problem for some but a brilliant opportunity for one innovative company
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