Wessex Water: using complaints to put the customer first
In this podcast, Nick Bush talks to Alex Russell-Rutherford a customer experience lead at UK utility company Wessex Water. Alex and his team recently won an award at the UK…
Profit, purpose and the power of advocacy
Recently I had the opportunity to learn more about UK handmade cosmetics brand LUSH. Ever since, I've been reflecting about a surprising discovery - the complete separation of the LUSH's…
Are you building the skills for success in 2030?
A report into consulting skills for the next decade has lessons for all kinds of organisation The Centre for Management Consulting Excellence, a pro bono organisation set up in 2017…
At the centre of every organisation is YOU
There is so much to say about all of the great benefits that employees bring to an organisation. Today I start with a short video introducing myself and explaining what…
Are you ready for the leadership revolution?
The old command and control style of Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the…
Why is there an Employee Disengagement Global Epidemic?
When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…
Get happy and avoid “brain bunions”
In this podcast, Nick Bush discusses the concept of employee happiness with his fellow NextTen Managing Partner, Richard Horner. Happiness is fundamental to greater employee engagement and has a dramatic…
Mapping the Buying Journey
A few weeks ago, I treated myself with a pair of Bose SoundSport Free wireless headphones. They’re brilliant. I love them. But even though they have been available for some time…
Creating a customer first legacy
Christian Dior's customer-led approach created a poweful legacy Visiting the DIOR: Designer of Dreams exhibition in London this month I was stunned by room after room of glorious couture. But…
Want to increase productivity and reduce stress? Get mindful!
We're all suffering from information overload and it's making us unproductive and stressed. Mindfulness can help overcome this - here's how to start. In this 30-minute webinar, recorded on 11th…
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