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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Turning leadership on its head: Finding the leaders around you

Turning leadership on its head: Finding the leaders around you

  • Post author:Stephen Francis
  • Post published:August 15, 2020
  • Post category:Article/Leadership

At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely to republish my article of…

Continue ReadingTurning leadership on its head: Finding the leaders around you
Read more about the article How to become a butterfly – thriving in a VUCA world

How to become a butterfly – thriving in a VUCA world

  • Post author:Kym Hamer
  • Post published:April 9, 2020
  • Post category:Article/Customer Experience

Have you seen the movie Selma? It’s about the American Civil Rights Movement’s defining march from Selma, Alabama to the state’s capital, Montgomery in 1965. I found it hard to watch…

Continue ReadingHow to become a butterfly – thriving in a VUCA world
Read more about the article How local companies are helping make Asheville the healthiest city in the USA

How local companies are helping make Asheville the healthiest city in the USA

  • Post author:Charles Bennett
  • Post published:January 18, 2018
  • Post category:Case Study/Customer Innovation

Have you heard of Asheville? Not too many on the European side of the Atlantic have. It is a relatively small city of less than 90,000 people, nestling between the…

Continue ReadingHow local companies are helping make Asheville the healthiest city in the USA
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