When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction we have with our clients, partners and colleagues.
For this reason ans so many others, we are grateful to create customer experiences of the future with this mandate.
In this spirit, we set out to find the individuals we call the Unsung Heroes of Customer Experience.
Real people inspire us every day by the ways they provide customer experience. We celebrate individuals who bring joy to customers of all walks of life. These are the Unsung Heroes of customer experience. They are cobblers and bartenders, childcare providers and neighborhood store owners.
And they make our lives better.
A Thankful Tribute
These individuals are the faces and the stories of customer experience. It is their stories that we are celebrating and learning from.
As a result, we made a film that is a tribute to them, to our industry, and to our goal of pursuing customer happiness in every corner of the world where customers are served.
What it Means to Be a Customer Experience Hero
For us, the customer experience hero is the person who connects with customers in a real and meaningful way. As one of our featured heroes explains, fundamentally, this means “treating the customer how I want to be treated.”
While that guiding principle may at first seem simple – even second nature – when we unpack that basic motivation, and explore the many ways that we can bring that desire to life through experience design and execution, we realize not only the complexities that we face, but the opportunities that arise to do more and to do it better. To shape a future in pursuit of customer happiness.
This article originally appeared on The Petrova Experience Blog.